Όροι & Προϋποθέσεις

Terms and Conditions [PLATFORM NAME] — operated by BOGDAN GROUP LTD

Last revised: [DATE]

Welcome to the [PLATFORM NAME] website and application (the “Platform”). The Platform is an online booking service through which you can reserve parking spaces at partner parking facilities in Greece and, progressively, in other European destinations. Bookings are made against a published price, with a deposit paid online at the time of booking and the remaining balance paid directly to the parking facility on arrival.

Please read these Terms and Conditions (“Terms”) carefully. By using the Platform or making a booking, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with these Terms, you must not use the Platform.

NOTE: Our Privacy Policy forms an integral part of these Terms.

1. Who We Are

The Platform is owned and operated by BOGDAN GROUP LTD, a company registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS] (referred to in these Terms as “we”, “us”, “our”, or the “Company”).

We act as a disclosed booking agent on behalf of independent parking facility operators (each an “Operator”). We are not the owner or operator of any parking facility, and we do not provide parking services ourselves.

Contact: [SUPPORT EMAIL]

2. Definitions

Platform: The website located at [DOMAIN] and any associated mobile applications.

Operator (or Parking Facility): An independent business (sole trader or company of any legal form) that operates one or more parking facilities and has agreed to make parking spaces available for booking through the Platform. Booking: The successful completion of the online reservation process on the Platform for one or more parking spaces at an Operator’s facility, for a specified vehicle, entry date/time, and exit date/time.

Total Price: The full price of the parking service as displayed on the Platform at the time of booking, inclusive of applicable taxes.

Deposit: The portion of the Total Price (currently 20%, unless otherwise stated at checkout) payable online at the time of booking. The Deposit is collected by the Company acting as agent of the Operator and is applied against the Total Price.

Balance: The remainder of the Total Price (Total Price minus Deposit), payable by the customer directly to the Operator on arrival at the parking facility, by the payment methods the Operator accepts.

Booking Confirmation: The email and/or on-screen confirmation issued after successful payment of the Deposit, containing the unique booking reference.

Booking Reference (or Booking Code): The unique code generated for each Booking.

Beneficiary: The person entitled to use the Booking, identified during the booking process by name and/or vehicle registration number. The Beneficiary may be the customer themselves or a third party designated by the customer.

Completed Booking: A Booking that is fulfilled by the arrival and parking of the designated vehicle at the parking facility in accordance with the terms of the Booking.

No-Show: A Booking that has not been cancelled and for which the designated vehicle does not arrive at the parking facility within [X hours / the arrival window] of the scheduled entry time on the booking date.

3. Nature of Our Service — Agency Disclosure

3.1. We provide an online intermediation (booking) service only. When you make a Booking through the Platform, a direct, legally binding contract for the provision of parking services is formed between you and the Operator. We act solely as a disclosed agent of the Operator: we advertise the Operator’s spaces and prices, conclude the Booking on the Operator’s behalf, collect the Deposit on the Operator’s behalf, and transmit the details of your Booking to the Operator.

3.2. The parking service itself — including the safekeeping arrangements, access, security, insurance, opening hours, and on-site conduct — is provided exclusively by the Operator, under the Operator’s own terms, which apply in addition to these Terms. Where the Operator’s terms are made available to you at the time of booking, they form part of your contract with the Operator.

3.3. We are not a party to the parking contract and, except as required by applicable law, we accept no liability for the performance or non-performance of the parking service (see Section 12).

3.4. The Platform and its services are made available for personal, non-commercial use only. You may not resell, deep-link, scrape, monitor (e.g. with spiders or scraping software), reproduce, or otherwise use any content, software, or services of the Platform for any commercial or competitive purpose.

4. Prices and Quotes

4.1. Prices displayed on the Platform are provided by, or generated on the basis of pricing rules agreed with, the relevant Operator. Prices are quoted for the specific entry and exit date/time, vehicle type, and facility selected, and include applicable VAT unless stated otherwise.

4.2. A price quoted during the booking process may be held for a limited period, as indicated on the Platform. If the quote expires before you complete payment of the Deposit, the price may be re-calculated and may differ.

4.3. The price applicable to your Booking is the price shown at the moment you complete payment of the Deposit, as recorded in the Booking Confirmation. In the event of an obvious pricing error (e.g. a manifestly incorrect price caused by a technical or typographical fault), we or the Operator may cancel the affected Booking and refund your Deposit in full.

4.4. If your actual usage differs from your Booking (for example, you stay longer than the booked exit time), the Operator may charge you for the additional period at the Operator’s standard published rates.

5. Payment

5.1. Deposit. At the time of booking, you pay the Deposit online by card or other payment methods offered at checkout. Online payments are processed by our payment services provider, Stripe. We do not store your full card details.

5.2. The Deposit is collected by the Company as agent for and on behalf of the Operator and constitutes part payment of the Total Price owed to the Operator. Payment of the Deposit to us discharges your obligation to pay that portion of the Total Price to the Operator.

5.3. Balance. The Balance is payable by you directly to the Operator on arrival at the parking facility. The Operator determines which payment methods it accepts on site (e.g. card, cash); accepted methods are indicated on the facility’s listing page where available. The Company is not responsible for the collection of the Balance.

5.4. All amounts are stated in euros (€) unless otherwise indicated.

5.5. A Booking is only confirmed once payment of the Deposit has been successfully completed and a Booking Confirmation has been issued. If payment fails or is not completed, no Booking is created.

6. Booking Process and Your Obligations at the Facility

6.1. Each Booking is valid for the specific facility, entry date/time, exit date/time, and vehicle registration number stated in the Booking Confirmation.

6.2. On arrival, the Beneficiary must present the Booking Reference (and/or state the name on the Booking) to the facility staff or entry system, so that the Booking and the Deposit already paid are correctly applied.

6.3. If the Beneficiary fails to identify the Booking on arrival, the Operator may treat the visit as a walk-in and charge its standard rates. In that case, any adjustment or refund of amounts paid is a matter between you and the Operator; we will provide reasonable assistance in resolving such cases.

6.4. Late arrival / different vehicle. If the Beneficiary arrives more than [30 minutes / X] after the scheduled entry time, or arrives with a vehicle registration number different from the one stated in the Booking, the Operator may at its discretion refuse the Booking, refuse any special rate associated with it, or apply its standard rates, subject to availability.

6.5. You are responsible for the accuracy of all information you provide when making a Booking (including names, vehicle registration, contact details, and entry/exit times).

7. Modifications and Cancellations by You

7.1. Modification. You may modify a Booking (Beneficiary name, vehicle registration, entry date/time, exit date/time) free of charge up until [X hours before / the scheduled entry time], via the Platform or by contacting us, subject to availability at the facility. If a modification results in a higher Total Price, the difference in Deposit (if any) is payable at the time of modification; if it results in a lower Total Price, the Deposit is adjusted or partially refunded accordingly.

7.2. Cancellation. You may cancel a Booking via the Platform or by contacting us:

Cancellations made up to [24] hours before the scheduled entry time: the Deposit is refunded in full to the original payment method.

Cancellations made less than [24] hours before the scheduled entry time: the Deposit is non-refundable, [unless otherwise stated in the specific facility’s cancellation policy displayed at the time of booking].

7.3. Where a specific facility applies a different cancellation policy, that policy is displayed clearly before you complete your Booking and prevails over the default policy in clause 7.2.

7.4. Refunds are processed to the original payment method within [5–10] business days of the cancellation being confirmed. The time for the refund to appear on your statement depends on your card issuer or bank.

7.5. Statutory right of withdrawal. Please note that, in accordance with applicable consumer protection law (including Article 16(l) of Directive 2011/83/EU and the corresponding provisions of UK and Greek law), the statutory 14-day right of withdrawal for distance contracts does not apply to services related to leisure activities where the contract provides for a specific date or period of performance — which includes parking reservations for specific dates. Your cancellation rights are therefore those set out in this Section 7 and in the facility-specific policy shown at the time of booking.

8. No-Shows

8.1. If the designated vehicle does not arrive at the facility within the arrival window and the Booking has not been cancelled, the Booking is treated as a No-Show and the Deposit is forfeited.

8.2. You will be notified by email of any No-Show recorded against your Booking. If you believe a No-Show has been recorded in error, please contact us at [SUPPORT EMAIL] and we will investigate with the Operator.

8.3. Repeated No-Shows (e.g. three (3) within six (6) months) may result in the suspension or termination of your account. Individual Operators may additionally apply their own, stricter no-show policies and may decline future Bookings from customers with a record of No-Shows at their facility.

9. Cancellation by the Operator or the Company

9.1. In exceptional circumstances — including where a facility has unexpectedly reached full capacity, in cases of force majeure, or where a facility becomes wholly unavailable (e.g. private hire of the entire facility, closure ordered by authorities, technical failure) — the Operator or the Company may cancel a Booking, notifying you by email and/or telephone as far in advance of the scheduled entry time as is reasonably possible. 9.2. If a Booking is cancelled under clause 9.1, the Deposit is refunded in full. Where reasonably possible, we will also offer you an alternative facility of comparable location and price; you are under no obligation to accept the alternative.

9.3. An Operator may also cancel a Booking from a customer whom it has designated as unwelcome due to prior repeated No-Shows or breaches of the facility’s rules; in such cases the Deposit is refunded in full.

9.4. Beyond the refund of the Deposit (and any statutory rights you may have that cannot be excluded), neither the Company nor the Operator shall be liable for any further costs or losses arising from a cancellation under this Section (e.g. missed flights, alternative parking costs), except where such losses result from our or the Operator’s negligence and were reasonably foreseeable.

10. Your Responsibilities as a User

10.1. You agree to use the Platform in accordance with applicable law and these Terms. In particular, you must not use the Platform to create or transmit any content that is false, inaccurate, misleading, unlawful, harmful, defamatory, threatening, obscene, or that infringes the privacy, intellectual property, or other rights of any third party; nor to transmit software viruses or any other harmful code; nor to harvest or store personal data of other users.

10.2. You must be at least 18 years old to create an account or make a Booking.

10.3. You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account. Please notify us immediately of any unauthorised use of your account.

10.4. You are liable for any damage caused to the Company by misuse of the Platform or breach of these Terms. In the event of misuse, we reserve the right to suspend or delete your account without prior notice and to pursue any remedies available under applicable law.

11. Intellectual Property

11.1. All content of the Platform — including text, images, graphics, photographs, designs, logos, software, and the services provided — is the intellectual property of the Company and/or its licensors and partner Operators, and is protected under UK, EU, Greek, and international intellectual property law.

11.2. The names, logos, and distinctive marks representing the Platform and its services are exclusive trademarks and trade marks of the Company. Their display on the Platform shall not in any way be construed as a transfer or licence of any right to use them.

11.3. Any copying, reproduction, distribution, republication, downloading, modification, resale, or creation of derivative works from the content of the Platform, in whole or in part, by any means, for commercial or other purposes, is permitted only with the prior written consent of the Company or the respective rights holder.

12. Disclaimer and Limitation of Liability

12.1. The Company is not the provider of the parking services. The contractual relationship for the parking service exists between you and the Operator, and the Operator is exclusively responsible towards you for the quality, characteristics, safety, and performance of the parking services, including the condition of the facility, the safekeeping of vehicles, and any loss of or damage to vehicles or their contents while at the facility.

12.2. Facility information displayed on the Platform (descriptions, photographs, amenities, prices, availability, opening hours) is based on information provided by the Operators, who bear responsibility for its accuracy, completeness, and currency. While we make every reasonable effort to ensure the Platform operates correctly, we cannot guarantee that all information is accurate, complete, or error-free, and we are not liable for errors (including obvious typographical errors), interruptions (whether due to temporary or partial suspension, maintenance, upgrades, or any other cause), inaccurate or misleading information, or the non-delivery of information.

12.3. We do not warrant that the Platform, its pages, services, and content will be provided without interruption or error, that defects will be corrected, or that the Platform or the servers through which it is made available are free of viruses or other harmful components.

12.4. To the maximum extent permitted by applicable law, neither the Company nor any of its affiliates, partners, or others involved in creating, promoting, or otherwise making the Platform available shall be liable for: (i) any punitive, special, indirect, or consequential loss or damage, loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, or loss of claim; (ii) any inaccuracy in the facility information (including prices, availability, and ratings) displayed on the Platform; (iii) the services provided by the Operators; (iv) any damages, losses, or costs suffered or paid by you in connection with the use of, inability to use, or delay in using the Platform; or (v) any personal injury, death, damage to property, or other damages, losses, or costs suffered or paid by you, whether arising from acts, errors, breaches, negligence, wilful misconduct, omissions, non-performance, misrepresentation, tort, or strict liability attributable (in whole or in part) to the Operator or its employees, directors, agents, or representatives, including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control. 12.5. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Nothing in these Terms affects your statutory rights as a consumer.

12.6. To the extent we are found liable notwithstanding the foregoing, our aggregate liability to you in connection with any Booking shall be limited to the amount of the Deposit paid for that Booking, except where such limitation is not permitted by applicable law.

13. Reviews and User Content

13.1. Only customers who have used an Operator’s services through a Completed Booking may submit reviews and ratings of that facility on the Platform. Reviews may be submitted for up to [10] days after the exit date of the relevant Booking.

13.2. Reviews may be (a) published on the Platform, and (b) used and displayed, in whole or in part, by the Company on social media, newsletters, promotional platforms, applications, and other channels owned or controlled by the Company.

13.3. The Company does not endorse and is not responsible for the content of user reviews. We reserve the right, at our discretion, to edit, decline, or remove reviews that are abusive, defamatory, obscene, unlawful, unrelated to the actual parking experience, promotional in nature, contain personal data of identifiable individuals, contain unverifiable allegations of unlawful conduct, or otherwise breach these Terms.

13.4. You warrant that any material you post on the Platform does not infringe any trademark, copyright, or other rights of any natural or legal person. Operators may respond publicly to reviews of their facilities.

14. Personal Data

The Company recognises the importance of the protection of personal data and takes all appropriate technical and organisational measures to ensure its security. The processing of your personal data is described in our Privacy Policy, which forms an integral part of these Terms. [LINK TO PRIVACY POLICY]

15. Communications

15.1. We maintain a record of the email addresses and telephone numbers provided by users in order to send transactional communications directly related to the service — including account creation, Booking Confirmations, modification and cancellation notifications, payment receipts, and important service messages regarding your Bookings. 15.2. Subject to your consent where required, we may also send you marketing communications (newsletters, offers, service suggestions, satisfaction surveys). You may opt out of marketing communications at any time via the unsubscribe link included in each such message, through your account settings, or by emailing [SUPPORT EMAIL]. Transactional messages relating to your Bookings will continue to be sent, as they are necessary for the performance of the service.

16. Changes to the Service and These Terms

16.1. We may amend these Terms from time to time, for example to reflect changes in our services, legal requirements, or business practices. The current version of the Terms, together with the date of last revision, is always available on the Platform. Material changes will be notified via the Platform and/or by email where appropriate.

16.2. Amended Terms apply to Bookings made after the amendment takes effect. Bookings already confirmed remain governed by the Terms in force at the time the Booking was made.

16.3. We may at any time change, suspend, or discontinue any feature of the Platform, including the availability of any facility, service, or content.

17. Governing Law and Jurisdiction

17.1. These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of [England and Wales / Greece] [NOTE FOR LAWYER: choice of law and forum to be confirmed — see accompanying notes].

17.2. If you are a consumer resident in the European Union or the United Kingdom, you additionally benefit from any mandatory provisions of the consumer protection law of the country in which you are resident, and nothing in these Terms affects your right to bring proceedings in the courts of your country of residence where applicable law so provides.

17.3. Your contract for the parking service itself is with the Operator, a business established in the country in which the relevant parking facility is located (currently Greece; in future, other European countries), and is governed by the law of that country unless otherwise stated in the Operator’s terms.

17.4. The European Commission provides an online dispute resolution platform, available at https://ec.europa.eu/consumers/odr. [Retain/remove depending on final structure — NOTE FOR LAWYER.]

17.5. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. 18. Miscellaneous 18.1. The use of the services, products, and websites of the partner Operators may entail acceptance of additional terms of use imposed by those Operators. Such additional terms apply in addition to, and do not replace, these Terms. Where an Operator’s terms conflict with these Terms in respect of the parking service itself, the Operator’s terms prevail.

18.2. These Terms may be translated into other languages for convenience. In the event of any discrepancy between the English version and any translation, the English version prevails to the extent permitted by law.

18.3. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of our right to enforce it subsequently.

18.4. These Terms, together with the Privacy Policy, the facility-specific terms and cancellation policies displayed at the time of booking, and the Booking Confirmation, constitute the entire agreement between you and the Company in relation to the use of the Platform.

BOGDAN GROUP LTD · Registered in England and Wales, No. [COMPANY NUMBER] · [REGISTERED ADDRESS] · [SUPPORT EMAIL]